Full-Stack MERN Developer
Jan 2024 – Present
SNVA TravelTech (Travomint.com), Noida
- Integrated major GDS platforms — Amadeus, Sabre, and Travelport — having SOAP/XML and REST APIs for real-time flight search, booking, ticketing, and cancellations.
- Integrated multiple third-party supplier APIs, including consolidators such as Atlas, Aeroprime, and Yatra, along with airline APIs like Indigo and Jazeera Airways, contributing to 50%+ revenue growth.
- Integrated travel insurance APIs to enable seamless insurance selection and issuance during booking flows.
- Designed and developed a custom CRM system for managing travel packages, agents, customers, offers, and bookings.
- Built and optimized RESTful backend services using Node.js and Express.js, with data persistence in MySQL and MongoDB.
- Developed an AI-powered customer support chatbot using the ChatGPT API to automate customer query resolution.
- Built a real-time chat system using Socket.IO, enabling users to communicate with support agents when AI assistance could not resolve their queries.
- Implemented seamless AI-to-agent handoff, preserving conversation context and chat history for a smooth customer support experience.
- Followed clean coding practices, proper HTTP status handling, logging, and structured error management for production-ready systems.